Shipping & Returns
· Ratnatraya products are shipped allover India.
· Shipping Charges: We offer free shipping on our products in India. The shipping charges can be modified at any point without prior intimation by Abhipurti Solutions Pvt Ltd as per the rules. The new charges, if any would reflect in the checkout flow.
· Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
· The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
· We generally dispatch our orders within 3 business days from the date of receiving cleared payment. This does not include Saturdays, Sundays and Public Holidays.
· Ratnatraya does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you. For international orders, Kindly check on website there is currency option as per the country. OR you can write us an email to [email protected] and we will provide you the applicable order price in your currency.
· Shipping Charges: The shipping charges are calculated according to the weight, volume and destination. These will be calculated based on the ordered items and the actual charges will be intimated to you with the order details.
· Hidden Charges (Sales tax, Customs Duty etc.): Our prices are all inclusive and you need not pay anything extra as per laws of India. Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the local laws of the land.
· We generally dispatch our orders within 8 business days from the date of receiving cleared payments. This does not include Saturdays, Sundays and Public Holidays.
Cancellation & Refunds
· Ratnatraya.com hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances.
· Order has not been shipped yet: Any order which has not been shipped can be cancelled. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 8-10 working days.
· Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it and return the product within 3 days of receiving with the form sent by customer care team. In case if you ask for refund money would be refunded to you and should reflect in your account in 7-10 working days.
· Incorrect items received: We are Ideal at our services, and the right shipment would reach the right person at the right place. In a very rare and unlikely case you receive items that are different from the ones you ordered, we would request you to let us know about the same on the day you receive it and return the product within 3 days of receiving with the form filled sent by customer care team and we will ship the right items to you right away once the old one is received back. In case if you ask for refund money would be refunded to you and should reflect in your account in 8-10 days.
· Please send us an email at [email protected] or contact us on 8380039222 before initiating the return. We recommend you to send via a reliable courier or Speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages while it come return to us. Pack the product in a slim pack with bubble packing so that they are safe during transit.